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Terms & Conditions – What You Agree to When You Open Your Account

These terms set out how your account works, what we expect from you, and what you can expect from us.

Account registration termsDeposit & withdrawal rulesAccess where permitted
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pessy888 Terms & Conditions – What You Agree to When You Open Your Account
QUESTIONS ABOUT TERMS

Contact Us If You Need Help Understanding These Terms

We keep these terms straightforward, but if you have questions about any clause or need clarification on how a rule applies to your situation, reach out through one of the channels below.

Live Chat Open the chat panel from any page and ask your question. Our team will explain the relevant clause and how it applies to your account. Chat is the fastest way to get a direct answer about terms or account rules.
Email Support Send your question to our support address and we will reply with a detailed explanation. Email works well when you want a written record of our answer or when your question involves multiple clauses from these terms.
Help Centre Browse our terms explainer articles in the help section. We have written plain-language guides for each major clause, covering deposits, withdrawals, account eligibility, and what happens if a term is breached. Search by topic to find the guide you need.
HOW WE HANDLE YOUR DATA

Privacy, Security, and Your Rights Under These Terms

We collect and store the data we need to run your account, process deposits and withdrawals, and meet local regulatory requirements. We do not sell your data.

What We Collect

We collect your name, contact details, payment information, and a record of your deposits, bets, and withdrawals. This data lets us verify your identity, process your transactions through Touch 'n Go, GrabPay, Boost dan FPX, and keep your account secure. We also log your IP address and device details to detect suspicious activity.

How We Protect It

Your account data is encrypted in transit and at rest. Payment details are tokenized so we never store your full card or wallet credentials. We restrict internal access to your data and require our staff to follow strict confidentiality rules. We monitor our systems for unauthorized access attempts.

Retention Period

We keep your account records for the period required by local law and our internal compliance policies, typically several years after your last transaction. Once that period expires, we delete your personal data unless we have a legal obligation to retain it longer, such as for dispute resolution or regulatory audit.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference, and understand how visitors move through the site. You can disable non-essential cookies in your browser settings without losing access to your account or the lobby. Essential cookies remain active because they are needed for login and security.

Your Rights

You can request a copy of your data, ask us to correct an error, or request deletion where local law permits. To exercise these rights, contact our support team with your account details. We will respond within the timeframe required by local rules and confirm the action we have taken.

Changes to Privacy Rules

If we change how we handle your data, we will post an update to these terms and notify you via email or an in-account message. Material changes take effect only after we give you notice and a chance to review the new terms. Continued use of your account after that notice means you accept the updated privacy rules.

Questions Players Ask About Our Terms & Conditions

We will investigate the breach and decide on an appropriate response, which may include a warning, temporary suspension, or permanent account closure depending on the severity. Serious violations such as fraud or multiple-account abuse typically result in immediate closure and forfeiture of funds. You will receive an explanation of the breach and the action we are taking.

No, you may hold only one account with us. Opening multiple accounts violates these terms and will result in closure of all duplicate accounts. Any winnings earned through duplicate accounts may be voided. If you forget your login details, contact support to recover your original account rather than registering again.

Contact our support team and request account closure. We will process your request within a few business days. If you have a balance, withdraw it before you ask to close the account. Once closed, your account cannot be reopened; you would need to register a new account if you decide to return later.

We retain your deposit, bet, and withdrawal records for the period required by local law and our internal policies, typically several years. You can request a copy of your history at any time by contacting support. After the retention period expires, we delete transaction records unless a legal obligation requires us to keep them longer.

No, accounts are personal and non-transferable. You cannot sell, gift, or otherwise transfer your account to another person. Any attempt to do so is a breach of these terms and will result in account closure. Your login credentials must remain confidential and should never be shared with anyone else.

If local law changes in a way that prohibits online gaming in your jurisdiction, we will notify you and suspend access to your account. You will still be able to withdraw any remaining balance. We monitor legal changes across the regions we serve and will keep you informed if a change affects your access.

Eligibility depends on your age, your location, and whether local law permits online gaming. You must meet the minimum age requirement in your jurisdiction and you must be in a region where access is allowed. We verify your location when you register and may request identity documents to confirm your age and address. If you are unsure, check local law or contact our support team before registering.

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