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Privacy Policy — How We Handle Your Information

pessy888 collects account details, payment information and session data when you open an account or make deposits via Touch 'n Go, GrabPay, Boost dan FPX.

Account data protectionPayment detail handlingContact rights explainedRetention periods listedCookie and session tracking
pessy888 Privacy Policy — How We Handle Your Information
CONTACT OPTIONS

How to Reach Us About Privacy

Questions about data handling, retention or your rights under this policy come straight to our compliance team.

Live Chat Privacy Team Click the chat icon in the bottom-right corner of any page, select Privacy Enquiry from the topic menu, and a compliance specialist will respond within minutes during support hours to walk you through access requests, corrections or deletion procedures.
Email Privacy Requests Send your full name and registered email address to the privacy contact shown on your account settings page. We respond to access, correction and deletion requests within fourteen days, confirming what action we took and any documents or data extracts we can provide.
Help Centre Guides Browse step-by-step articles on downloading your account history, changing notification preferences, opting out of marketing emails and understanding cookie settings. Each guide includes screenshots and estimated processing times so you know what to expect at each stage.
DATA PRACTICES

How pessy888 Protects and Manages Your Information

We encrypt account credentials and payment details using industry-standard TLS protocols, store passwords as hashed values that cannot be reversed, and segment financial data on separate servers with restricted access.

Encryption and Secure Storage

Login credentials travel over HTTPS connections, passwords are hashed with salt before storage, and payment transaction records sit in a separate database tier accessible only to finance and compliance staff, keeping your deposit details isolated from general account systems.

Cookie Types and Control

Essential cookies keep you logged in and remember your language preference. Analytics cookies track page visits and lobby navigation to improve site layout. You can disable non-essential cookies in your browser settings, though some features like session persistence may stop working.

Account Data Retention

Active account records stay on file indefinitely while you continue to play. After twelve months of inactivity we archive your profile, and after the regulatory retention period expires we delete non-financial records unless you request earlier closure and erasure through the privacy contact.

Third-Party Game Studios

When you open a slot or live table from a partner provider, that studio may place its own cookies or session tokens to track game state and feature progress. These are governed by the provider's privacy policy, not ours; check the studio link in the game footer for details.

Marketing and Opt-Out

Promotional emails go only to addresses that ticked the marketing box during sign-up. Every message includes an unsubscribe link that removes you from the list within forty-eight hours. We do not share your email with external advertisers or sell contact lists to third parties.

Access and Correction Rights

Email the privacy team or open a live chat to request a copy of your stored data, update outdated contact details, or delete your account and erase information not required by financial regulations. We confirm receipt within two business days and complete most requests in under fourteen days.

Privacy Policy FAQ

We collect your full name, email address, phone number and date of birth during account creation. Payment transactions add deposit amounts, timestamps and the method you chose — Touch 'n Go, GrabPay, Boost or FPX — so we can reconcile your wallet and process withdrawals accurately.

Active accounts stay on file indefinitely. After twelve months of no logins we archive your profile to separate storage. Regulatory rules require us to retain financial transaction records for five to seven years; other personal details can be deleted on request once that period ends.

Yes. Email the privacy contact or open a live chat requesting a data export. We send a JSON or CSV file containing your account details, deposit history, withdrawal records and support tickets within fourteen days, covering everything stored in our systems except hashed passwords.

Essential cookies keep you logged in and remember language settings. Analytics cookies track page visits to improve layout. You can disable non-essential cookies in your browser, but session persistence and some personalization features will stop working if you do.

We do not sell contact lists or share your information for external marketing. Payment processors and game studio providers receive the minimum data needed to complete transactions or stream live tables, and those partners operate under their own privacy policies linked in the game footer.

Click the unsubscribe link at the bottom of any marketing message and your address is removed from the list within forty-eight hours. You can also turn off email marketing in your account notification settings, and that change takes effect immediately.

Open a live chat from the lobby footer and select Privacy Enquiry, or email the privacy address shown on your account settings page. Describe the change or deletion you need, and the compliance team responds within two business days with next steps and expected timelines.